Privacy Notice:
We would like to inform you that we are committed to you and are keen to ensure the confidentiality of your information in accordance with the Personal Data Protection Law and Regulations in the Kingdom of Saudi Arabia. Based on the importance of the privacy and confidentiality of user data collected and processed through the website of the Permanent Operation Company for Business Solutions, we aim to provide the best levels of service and protection, so we are keen to maintain and ensure the confidentiality and privacy of data entered or collected about any of its users
Acceptance of the Privacy Notice:
Your use of our website means your acceptance of the privacy policy, and acceptance of this notice means your acceptance of all of the following, including but not limited to: (collecting your personal data, processing your personal data, storing your personal data, disclosing your personal data and sharing it with government agencies according to regulatory and legal requirements) and according to the policies, controls and conditions governing the website.
Data and information we collect about you:
With respect to each of your visits to our website, the following information is collected:
• Personal data: data entered by the user, which is required when registering in the channels provided by the company to serve users (such as names, personal identification numbers, addresses, contact numbers, user photos, etc.) and payment data: (such as data collected for the purposes of making payments, bank account numbers and credit cards), and data exchanged during our communication with you (such as customer support requests and reports received from you).
• Cookies The Site may store so-called cookies on your computer when you visit the Site. Cookies are pieces of data that uniquely identify a user and can be used to improve your knowledge of the Site and to better understand the user base of this Site.
• Most browsers automatically accept cookies, but you can also set your browser to refuse all cookies or to alert you when a cookie is being sent. Please note that some or all of the services offered on this site may not function properly if you refuse cookies. We may link the information we store in cookies to any personally identifiable information you submit while on our site.
• Once you visit our website, the website’s server automatically records your Internet Protocol (IP) address (your IP address is the number of the computer you are using), which allows other devices connected to the Internet to determine the destination of the data sent from it, and to collect some information such as the type of browser and search engine, the date and time of the visit and the URL of any website from which you are referred to the website, except for identifying your personal identity.
•The user may sometimes be asked to agree to determine his geographical location, in order to benefit from some of the services provided on the site.
How we collect your personal data
Personal data may be collected directly from you in various ways, upon request, as follows:
•Products and Services – When you enter, enter your details, use our site, or sign a contract to become our customer and use one of our products or services.
•Direct or indirect interactions, such as when you complete and submit a form to us via our website, mobile applications, email, post or by phone call to our call centre. This includes any personal data you provide to us when making an enquiry, participating in a promotion or simply by any means of communication with us.
•Social media interactions, i.e. posts and interactions you make with us directly on our social media channels.
•Browsing surveys – data about how you use our website, including the date and time of your visit, the type of internet browser you use and how you were referred to our website.
•Web Surveys Our online web surveys enable us to collect certain data such as your feedback on the look and feel of our website and mobile applications. Additionally, we may also request information about various elements of our customer service. Your feedback is vital and appreciated and enables us to improve the quality of customer service we provide. Providing your name and other details is optional.
•Links to other websites and third parties on the Internet
This notice applies to our site and all services and programs provided by the site and if you move to another site or another platform through our site, you should read the notices and privacy policies of that site; to determine the information security practices and privacy policy adopted
Purpose of collecting personal data
Personal data is collected and used for a number of reasons, including but not limited to:
•Collect and process personal data to meet legal, regulatory, operational and development requirements.
•Completing the data required to provide electronic services and transactions.
•Understand visitors’ needs to improve services.
•Enable the development, operation, improvement or marketing of products and services to the Company’s customers.
•Allow users to access the Services and conduct transactions.
•Analyze data and produce reports that serve the necessary business requirements, for example statistical reports.
•Archiving this information and data and/or using it for the possibility of future communication with you.
•Resolve and address any inquiries or complaints you may have and improve the user experience across all company communication channels.
Your rights regarding the processing and protection of your personal data
Under the Personal Data Protection Law in the Kingdom of Saudi Arabia, the data subject has the following rights, which depend primarily on the purpose of collecting and processing personal data.
Right to be informed: The data subject has the right to be informed of the purpose of collecting and processing his personal data and the legal basis considered for this purpose, the content of the data to be processed, the method of collection, the means of storing it, and to whom it will be disclosed (where the privacy notice is one of the possible means through which the data subject can exercise this right).
Right to access your personal data: The data subject has the right to request a copy of his personal data through the available channels for accessing the data or via the email indicated in the contact information below.
Right to correct your personal data: The data subject has the right to request correction of his personal data that he believes is inaccurate, incorrect or incomplete through the company’s approved channels, or via the email indicated in the contact information below.
Right to destruction: The data subject has the right to request the destruction of his personal data that has been collected and processed for a purpose that does not conflict with the regulatory foundations and legitimate interests and with the expiry of the regulatory and legal period for its retention.
Right to object: The data subject has the right to object to (collection, processing, storage, sharing, or disclosure) of his personal data without his express or implied consent or if the processing is for direct marketing purposes.
Right to restrict processing: The data subject has the right to request restricting the processing of his personal data for one or more purposes.
Right to transfer personal data: The data subject has the right to request the transfer of his personal data (processing) that was collected through him directly and with his express consent to any party according to the policies followed by the company.
For more details on the processing of your personal data and how to exercise your rights, you can review the Personal Data Protection Law issued by Royal Decree No.: (M/19) dated: 09/02/1443 AH, and its implementing regulations
Sharing your personal data
We may exchange, process and share any information and data you provide to us with your full knowledge and/or collect about you with our partners and third-party suppliers, analytics providers, search engine service providers and advertisers. Data is shared in specific ways and for legitimate purposes based on a regulatory basis or justified practical need that aims to achieve a public interest without causing any harm to national interests, the activities of entities, the privacy of individuals, or the safety of the environment – with the exception of data and entities exempted by royal orders. When sharing your personal data, care is taken to share it in a secure and reliable environment; in accordance with the relevant systems, regulations and policies. We may take additional steps to ensure the protection of your data by signing a data sharing agreement between the two parties according to specific terms and conditions consistent with the data sharing principles.
Contact us:
In case of any comment, inquiry or complaint regarding the privacy policy of the Permanent Operation Company for Business Solutions, you can contact us via email
Infinity Operation company The first in the Kingdom in business services for institutions and companies
Building No. 44, Ibn Kathir Street, King Abdul Aziz, Riyadh 13334, Kingdom of Saudi Arabia